Generative AI Strategies for Financial Services
What will be the impact of the next technological innovations on the financial services industry?
Wide-scale adoption of generative artificial intelligence (GenAI) is having a major impact on the financial services industry in Australia and New Zealand (AUS & NZ), just as it is globally. GenAI’s potential to drive business transformation and enhance customer and employee experience has made it a strategic priority across industries: a 2023 survey from the Capgemini Research Institute found that nearly all executives (96 percent) cite GenAI as a key topic of discussion in their respective boardrooms
Most AUS & NZ financial services organisations have experimented with GenAI and are aware of its possibilities as well as its complexities, so the focus is now shifting to scalable and production-ready use cases. Organisations are grappling with the security, cost, risk and process implications on the path from pilot to production. In parallel, the unique pace of technological change for GenAI makes it difficult to stay informed of each rolling development and to adapt accordingly.
What does a successful and responsible GenAI strategy look like for financial institutions? How are AUS & NZ financial services organisations approaching GenAI, and are there any local nuances to consider? And what will be the impact of the next technological innovations?
Join the Financial Times in partnership with Amazon Web Services and Capgemini to explore how innovation around GenAI will reshape the financial services industry in the longer term and how business leaders should prepare for it now.
The speaker line-up:
Key Discussion Points
Customer Satisfaction
What are the implications for employee and customer experience?
Regulation
What are the regulatory considerations and compliance challenges?
Best Practice
What examples of successful implementation can be found among financial services organisations in Australia and New Zealand?
Singapore Event Highlights
View the full highlights video from the last event in the series which took place on 16 April at Raffles Hotel in Singapore, featuring statements from our speakers
Why Attend?
Understand
The big picture, not just the individual strands of the business you work in
Connect
And build relationships with some of the biggest names in your industry
Discover
New approaches and strategies to help win market share
"A good bringing together of different perspectives from professionals with diverse backgrounds and from different industries. Plenty of food for thought!"
Delegate, Generative AI for Financial Services, Singapore
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Speaking Opportunities
Courtney Fingar
courtney.fingar@ft.com
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